Source: Vodacom — contract
Discovered on: 2022-01-08 03:40:07
Vodacom — contract
According to my contract, I am allowed to exchange my upgraded phone within 7 days should I not be happy with it.
I upgraded on 14.02.2020, today I went back to the shop to exchange the phone as I am not satisfied. I was told that I can only exchange the phone if there is a factory fault on it. Unfortunately, that is not what I read or understood from my contract.
hey advised me to phone Vanessa at head office. I have been phoning her from 14h00 and every time she tells me that she cannot assist me and that I need to phone her back after 5 minutes.
The last time I phone was 16h30.
Please get back to me before 19h00 today as I need this issue to be resolved to know which steps to take next.
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Published at Wed, 19 Feb 2020 16:00:55 +0000