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ShopClues.com Customer Care, Complaints and Reviews

 

Source: ShopClues.com Customer Care, Complaints and Reviews

Discovered on: 2021-08-28 01:18:08

 

ShopClues.com Customer Care, Complaints and Reviews

ShopClues.com Customer Care, Complaints and Reviews

ShopClues.com Customer Care

Clues Network PVT. LTD.

Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888  (Customer Support)
2283
871
+91 12 4466 9777  (Merchant Support)
933
461

Additional info

USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
26%
Complaints
6820
Pending
72
Resolved
1618
So far so good – The company responded to our notifications and is working on resolving complaints.

Working hours

Mon 12:00 am – 12:00 am
Tue 12:00 am – 12:00 am
Wed 12:00 am – 12:00 am
Thu 12:00 am – 12:00 am
Fri 12:00 am – 12:00 am
Sat 12:00 am – 12:00 am
Sun 12:00 am – 12:00 am

ShopClues.com Complaints & Reviews

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ShopClues.com —
Wrong product devilry and wrong product refunded

I was order iPhone 6s plus space grey mobile with order ID[protected], but it’s come with rose gold color so I request it to replace the model, at that time I was order iPhone 6s plus battery case with order ID[protected], but it’s also not as display, so I was place refund request, but when the reverse pick up placed, they took my mobile phone and I get massage of battery case return complete.
I was talk with reverse pickup boy, he said he mistakenly took mobile phone instead of battery case from my wife in absence of me. but he forwarded images of mobile phone to shop clues when he submit the phone instead of battery case, so you have a image proof with you.
Aug 27, 2021

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ShopClues.com customer support has been notified about the posted complaint.
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ShopClues.com —
Product delivery Delayed Order no :- 207178582

I like to inform you that I have Order for wireless earphone on 15.08.2021 but till date It has not been delivered till date and from 22.08.2021 on wards it is lying at destination hub, Kolkata. No phone calls has from your end.
Its very poor service and delivery system
Kindly look in to the matter and confirm

(Tue,[protected] Shipment is delayed

(Sun,[protected] Reached at destination hub, Kolkata

(Sun,[protected] Hub out scan, Serampore

(Sat,[protected] In Transit

(Thu,[protected] Hub out scan, Rohtak

(Wed,[protected] Hub out scan, Delhi

(Wed,[protected] Shipped
(Wed,[protected] Pickup not verified, Delhi

(Wed,[protected] Out for pickup, Delhi

(Wed,[protected] Processing – Ready for Dispatch
(Tue,[protected] Order is in Process

(Sun,[protected] Payment Successful

Aug 26, 2021

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ShopClues.com customer support has been notified about the posted complaint.
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Ordered 6 deos through shopclues but are totally duplicate and defective, in which three are refunded but not ready to refund…
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ShopClues.com —
Dress very poor product recycle product

Please dont purchase shopclues, I ordered combo offer 3 shirts Rs.999.
But Product delivered, Amount Rs.1000 settled courier boy, After open the parcel recycle begger poor product shirts, I am very socked, So fraud online purchase shopclues, So, All the People aware and dont Purchase any Product.very very fraud.
Aug 24, 2021

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Today ie 24-Aug-2021 i had received a call specifying that i am from shopclues you had been selected for a 9th anniversary…
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ShopClues.com —
Not delivery order

Not delivery order please delivery order
Aug 24, 2021

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ShopClues.com —
Wrong product received

I purchase 3 dresses on myavara.com..but I received old/dirty products. I want to return these and refund my money rs750.
Aug 24, 2021

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ShopClues.com —
Order is not delivered but Status Updated DELIVERED

I placed 2 order.
Order Not Delivered but status Updated.
No Complain window open and No Support Executive.
Courier Part is also very smart ASNM Care and Delivery Surface.
What a service by Shopclues. Can’t TRUST anymore.
Personally Advise Everyone NOT place any order with this company in Future.
Completely disappointed. Star rating in negative feedback But no option available.

Please don’t go with the company.

Aug 23, 2021

Complaint Status

ShopClues.com customer support has been notified about the posted complaint.
Issue has been resolved and delivered now. It was delivered at wrong address/ misplaced. so complain has taken back off.

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ShopClues.com —
Wrong and damaged Product Delivered by Shopclues

Order ID:[protected]
Return ID:9035119
Very Pathetic support from the Shopclues Support team
Your team has closed the case without resolution and the same is not at all acceptable.
Intresting point is that No one is ready to revert on email, No call back…
They just closing the ticket without justification.
Aug 21, 2021

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ShopClues.com customer support has been notified about the posted complaint.
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ShopClues.com —
Return Rejected Of Damaged Product By Shopclues

I purchased a mic which was damaged Shopclues reject my ticket again and again. Order number is[protected] when i raise a complaint reply comes immediately that ticket rejection is in process without reading my complaint they close ticket. I already mentioned my order number. Please return the product and refund my amount.
Aug 20, 2021

Complaint Status

ShopClues.com customer support has been notified about the posted complaint.
Dear Customer,

Greetings from ShopClues.com

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

To track the ticket status click at http://sclu.es/TcBea

Best Regards,
Customer Support Team
ShopClues.com

Munish Batta’s [Complaint’s author] reply, Aug 22, 2021
Registered mail ID – [email protected] & registered mobile number is 9779797706 and order number is – 206829560. When i make a return it shown immediately rejected in process. I think there is any lock type system so remove if any this type of lock you added so that no problem comes furture related same.
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I’ve made payment for purchase via bhim upi in shopclues qprime the money is deducted but order isn’t placed….
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I had purchased 1 mobile on shopclues.com on dated on 4th August 2021, after some personal reason i cancelled my order same…
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ShopClues.com —
Product to late delivered

My order date 28 july 2021 but my product not delivered. payment already paid this item order no.[protected] delivery boy not call me and not come to my address.
Aug 17, 2021

Complaint Status

ShopClues.com customer support has been notified about the posted complaint.
Dear Customer,

Greetings from ShopClues.com

We apologize for the delay in response.

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

To track the ticket status click at http://sclu.es/TcBea

Best Regards,
Customer Support Team
ShopClues.com

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ShopClues.com —
Dear Fraud Calling you r Company 9831563595

Dear Sir Mujhe is no se phone aaya

[protected] Shopclue

Pls Sir Call This Person
Lucky Draw Call

Aug 17, 2021

Complaint Status

ShopClues.com customer support has been notified about the posted complaint.
Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

To report about fraud details Click here

To track the ticket status click at http://sclu.es/TcBea

Best Regards,
Customer Support Team
ShopClues.com

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I have initiated a txn. Of Rs.99.00 on 27.06.21 for purchase of one VISKO Screwdriver, but unfortunately the said transaction…
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But they are asking. 30000 first payment to frsrt instalment… It’s true or fraud???…
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Respected Sir,
I have the honour to inform you that I, Kousik Ghosh, residing at Talpukur Road, Chanditala lane, Naihati,…
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ShopClues.com —
My order not delivered

Me vaibhav bhosale mene ek history book khari da tha 99 rs card payment kiya per ve nahi deliverd hua account per to delivered dil rahe hai ase kaise hua muze malum nahi tumare employer ka phone nahi aya mere call detail check karo to kisko di meri delivery bhai muze meri delivery muze chahiye plazzz help me
Aug 10, 2021

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Shopclues online.com lakshadeep building toistay marg atul groove road janpath connought palace new delhi…
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ShopClues.com —
My delivery no delivered

Me vaibhav bhosale mene ek history book khari da tha 99 rs card payment kiya per ve nahi deliverd hua account per to delivered dil rahe hai ase kaise hua muze malum nahi tumare employer ka phone nahi aya mere call detail check karo to kisko di meri delivery bhai muze meri delivery muze chahiye plazzz help me
Mere Order ID[protected]
Aug 10, 2021

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ShopClues.com customer support has been notified about the posted complaint.
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Published at Fri, 27 Aug 2021 7:12:1 GMT

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